Vice President Client Relationships - National Accounts

UnitedHealth Group
14 Jun 2017
20 Jun 2017
Job Title
Contract Type
Full Time
Job Description:

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) Position reports to the National Accounts SVP, GM of the West / East respectively and manages large, complex clients. This person will manage 8 to 10 clients based on membership size, growth potential and complexity of the client. Primary Responsibilities: * Leads enterprise wide relationships * Seeks to understand key elements of a client's business environment * Helps clients understand and solve their unique business challenges * Identifies enterprise wide opportunities * Utilizes consultative selling skills * Develops and leverages relationship within multiple touch points (HR, procurement, finance, business development, C-suite, etc.) * Establishes both personal, and National Accounts, credibility within UHG and externally with client leadership * Partners strategically with clients to identify growth, cross-sell and retention opportunities * Directs strategic, client specific initiatives which deliver "value add" services through the execution of client business plans * Translates ideas into deliverables * Establishes and maintains strong and appropriate level relationships with clients and consultants; ensures UHG management has client specific "executive/board" level contacts * Responsible for growing the membership and revenue on assigned accounts, and maintaining or increasing profit levels * Clearly identifies, maps and tracks decision makers/influencers and the decision making progress within the client organization * Demonstrates exceptional negotiation skills * Actively seeks and engages in community activities, looking for those that align with client's interest * Actively participates in specified National Accounts leadership meetings, conference calls, and case reviews * Provides data and reports to National Accounts leadership for pipeline reporting * Provides feedback to management on market trends as represented by our clients * Coordinates and influences superior client service delivery by developing and maintaining strong inter-company relationships * Removes barriers to ensure service excellence and delivery * Effectively manages escalated issues; helps remove internal/external obstacles to meet client expectations * Provides support and guidance to SCE for renewals and RFPs; assists in negotiating with underwriting ad UHG partners * Participates and supports external claim audits for assigned cases by attending on-site audit close out meeting, internal response and remediation preparation meetings and client auditor review meetings; assist with ongoing resolution * Manages the client teams (SCE, CM, etc.) on assigned accounts providing leadership, coaching, and oversight * Responsible for career development of SCEs on assigned accounts * Serves as an influencer in the MAP process, but does not directly manage personnel * Creates a team oriented work climate both within and across UHG * Collaborates and coordinates with Client Development to maximize market opportunities * Provides senior level support in the development and management of consultant relationships and participates in corresponding activities * Manages client receivables on assigned cases * Maintains a high level of healthcare industry knowledge * Understands and communicates goals, operating principles, strategies and competitive position of UHC Required Qualifications: * 10+ years in senior relationship executive / sales role Preferred Qualifications: * Advanced degree or equivalent experience Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Chicago, IL, Illinois, Minneapolis, MN, Minnesota, Columbus, OH, Ohio